Bad Cat Toys is a California sole-proprietorship founded in 2003 and located in the city of Oakdale, right in the middle of the state. We share a warehouse with our sister company, Victory Equine. Our operation is a family-run business motivated by the enjoyment of the hobby. Our direct telephone number is 209-848-4690 and we receive mail at PO Box 1475, Oakdale, CA 95361.
Our shipping options are designed to meet almost everyone's needs:
THIS IS A 5-10 BUSINESS DAY SERVICE, usually utilizing the United States Postal Service. Weekends and holidays will add to the length of the delivery time. Once a package leaves here it is impossible to accurately track, "speed-up" or otherwise influence when the box will be delivered using this service. PLEASE CHOOSE ANOTHER SHIPPING OPTION if tracking or delivery time will be an issue.
UPS GROUND USA48:
UPS Ground is a 3-6 day service to most of the Continental United States. In our opinion, UPS Ground is the most consistent and trackable shipping choice we offer. The service is available to HI, PR and AK at special request.
USPS PRIORITY USA:
PRIORITY shipments can be faster than ground shipments to many locations inside the USA. However, the USPS does not guarantee delivery times. USPS Postal fees are non-refundable, so please make sure your address is complete and correct. If a USPS package is returned to us as "undeliverable" the Post Office will require fresh postage to send it again.
NEXT DAY AND 2ND DAY
If you desire this service, please indicate so in the "message" section during checkout. These rates are calculated after checkout as air charges are based both on weight and package size. We must first pick and pack your order before we know how much it will cost to ship. Due to the type of products we sell, our packages tend to be large and light in weight which translates into expensive when shipping by air. For example, a 1:18 scale airplane shipped to the East Coast using NEXT DAY can easily cost $150 or more! Airline travel is a premium service and the shipping companies charge accordingly. We will attempt to telephone you with actual charges after your package is put together, make sure we have a number where you can be easily reached. We must have a telephone or email approval of these accelerated shipping charges before we'll ship. Once processed, shipping charges are non-refundable .
USPS INTERNATIONAL PRIORITY:
On orders outside the USA, we calculate shipping charges after checkout. We have to pack and weigh your order before arriving at a shipping total. We base international shipping charges on www.USPS.gov published rates for International Priority + $10.00 handling PER BOX SENT. If you pay by Paypal, we will bill you for shipping once we pick, pack and weigh your order. Allow 48 hours for prepping international orders.
USPS International Priority provides the best value considering speed, trackability, and insurability to destinations outside the USA. It is not unusual for shipping to run 50%-100% of the cost of the merchandise on international orders. Make sure your address information is accurate and complete, if your package is returned to us as "undeliverable" the post office will keep your postage money.
Any Customs Duties/Taxes/Tariffs levied by the customer's country are the customer's responsiblity to pay. We will NOT, under any circumstance, alter invoices or write "gift" on any package in an effort to evade these taxes, please do not ask us to violate the law.
When new merchandise arrives, it often comes in short supply with high demand. Preorders are filled first, in a rough FIFO order. We pride ourselves as being the fastest gun in the West when it comes to shipping new merchandise. Any remaining merchandise left after the Preorders are filled is put on the site as "in stock" and sold normally. Please keep "in stock" merchandise and "Preorders" on separate tickets (check out separately). Large Preorders with multiple arrival dates may be split into smaller batches, processed and shipped as the merchandise comes into stock. These smaller shipments will be subject to individual shipping charges.
Some of the photographs shown on this site are supplied by the manufacturer and these may vary in detail from what is actually shipped. All photographs on this site are the Copyrighted Assets of Bad Cat Toys and may not be used elsewhere without written permission from us.
Customers who initiate credit card or Paypal chargebacks will have all pending transactions canceled and be prohibited from placing future orders. With exception of credit card fraud, customers who chargeback will be held responsible for the amount of the chargeback plus any banking, legal, and interest charges BCAT incurs in the collection process.